General sales conditions


Sales and offers on our website "" are regulated by these General Terms of Sale. The products purchased on (website or store) are directly sold by L'EMPORIO by Federico Lazzari ("L'EMPORIO CENTRO DEI FILATI"). L'EMPORIO is registered to the companies' registration list of the Province of Sondrio, taxpayer's code number LZZFRC46C26F712C and VAT registration number 00081080145. L'EMPORIO by Federico Lazzari is settled in Italy, Via Stelvio 226, Morbegno (SO).

  1. General conditions

    L'EMPORIO CENTRO DEI FILATI sells products online and carries out its own ecommrece business towards its final customers. These general sales conditions regulate only the offering, forwarding and acceptance of orders of products on Emporio Filati within Emporio Filati registered users and L'EMPORIO CENTRO DEI FILATI. The customer is kindly asked to print or save a copy of these general conditions. In case of changes or modification of these terms, the conditions present on the website at the moment of the purchase will be applied.

    2. Commercial offer

    the products and their prices present in the website constitute a commercial offer, in compliance to the general sales terms and conditions and to the website. Purchase contracts stipulated on the website are to be considered concluded with L' EMPORIO CENTRO DEI FILATI.

    3. Prices

    All the prices include VAT.Delivery costs are showed when a product is purchased. Delivery costs are to be added to the product price when the order is finalized, not considering any possible previous of consecutive price variation.

    4. Orders

    To finalize a purchase contract, you are asked to fill in the order form and send it to the L' EMPORIO CENTRO DEI FILATI, following the concerning directions. The contract is to be considered concluded when L' EMPORIO CENTRO DEI FILATI receives such order form, subjected to a prior personal data accuracy. Before proceeding, you will be asked to read the general sales terms and conditions, print, save or copy them. Your personal order will be filed in our data bank for the time necessary to deliver the orders, according to the law. You may see your order logging in your account on our website with your user name and password. The customer shall verify the accuracy of the personal data and communicate any modification. Possible extra fees caused by non notified mistakes will be charged to the customer. The language available for the contracts stipulated with L' EMPORIO CENTRO DEI FILATI is Italian. Once the contract is concluded, L'EMPORIO CENTRO DEI FILATI will process your purchase order. L' EMPORIO CENTRO DEI FILATI will not process incorrect or incomplete purchase orders, nor if the requested products are not available. In these cases we will communicate by phone or email that the contract is not concluded and the order cannot be processed for the specified reasons. If the products requested are no longer available or on sale when you access our website, or when you place an order, L' EMPORIO CENTRO DEI FILATI will communicate it within 30 days (starting from the following day of the order). In the case the products are not available and the purchase has already been paid, L' EMPORIO CENTRO DEI FILATI grants a total refund.
    When you place an order, you are accepting unconditionally our sales terms and conditions, and you commit to respect them. When you place an order, you must accept the sales terms and conditions and further information about Emporio Filati, Privacy Policy included.
    When the contract is concluded, L' EMPORIO CENTRO DEI FILATI will email you a purchase receipt with the order confirmation (containing the principal features of the product, detailed price, method of payment, shipping costs).

    5. Warranty and products features

    You can find detailed features files of every product on Emporio Filati.
    Pictures and colors may not be exactly the same of the actual ones, because of the effects caused by the Internet browser or the screen resolution used. L' EMPORIO CENTRO DEI FILATI cannot grant colors uniformity as the handmade dyeing is different for each skein. In case of withdrawing, L'EMPORIO CENTRO DEI FILATI may not accept altered or damaged products back.

    6. Payments

    To choose a method of payment and check shipping costs, please follow the directions on your purchase order. Pay Pal, Postepay, advanced bank transfer, cash on delivery are accepted.

    7. Shipping and delivery of the products

    Shipping costs are charged to the customer and clearly visible in the order. Delivery service is made by specialized couriers. Delivery will be done within 12 working days, starting from the day of the order, except for storehouse availability.

    No responsibility is taken by L' EMPORIO CENTRO DEI FILATI in case of delivery delays.

    Delivery is to be intended without appointment, at the ground floor and the customer signature is requested. In case of absence, it is possible to pick up the order by the Post Office indicated in the notice. In the case of missing withdrawal, the order is to be considered canceled and the products will be returned to L'EMPORIO CENTRO DEI FILATI. In that case, shipping costs will not be refunded to the customer, and the costs for the new shipping will be charged to the customer.

    When delivered, the customer must check the integrity of the package, it should not be damaged, wet, or altered, even in the sealing materials (tape or metal strips).

    If evident damages are present on the package or on the product, the customer may not accept the delivery. It will be returned to L'EMPORIO CENTRO DEI FILATI with no charges for the customer. Once the delivery document is signed, the customer could not dispute regarding external features of the products. Problems about integrity, correspondence or entirety of the products received must be communicated as soon as possible to L' EMPORIO CENTRO DEI FILATI.

    8. Customer care

    To ask any further information to L' EMPORIO CENTRO DEI FILATI , please email us at, call us at +39 0342 638150 or Skype us at emporio416

    9. Right of withdrawal

    As regards distance contract,meaning retailers outside business locations, the customer has a right to withdrawal from the contract stipulated with L'EMPORIO CENTRO DEI FILATI, with no penalties and without specifying the reasons, within 10 days from the delivery of the products purchased on Emporio Filati. To withdraw from the contract, the customer must email us at giving the following information: order number, returned goods, reaason (optional) and bank account number, if the order has already been paid by bank transfer, in order to deposit the amount.

    In that case, the customer must return the goods to L'EMPORIO CENTRO DEI FILATI, through a courier within 15 days from the day the customer received th goods.

    Delivery costs are charged to the customer. Right of withdrawal is to be exercised correctly and the following conditions must be respected:
    a. The email containing all the information regarding order number, returned goods, the optional reason of withdrawal, the bank account number must be sent at within 10 days from the delivery of the goods;
    b. Products must not be used, damaged or washed ;
    c. The returned goods must be sent to L'EMPORIO CENTRO DEI FILATI in a single shipping. L'EMPORIO CENTRO DEI FILATI reserves the right to not accept products from the same order shipped at different times;
    d. Products must be given to the courier within 15 days from the day of delivery. If the Right of Withdrawal is applied correctly, L'EMPORIO CENTRO DEI FILATI will provide to refund customers who paid in advance for the products purchased, net of shipping costs.
    L'EMPORIO CENTRO DEI FILATI will return total price and shipping costs only when the causes of returning are attributable to L'EMPORIO CENTRO DEI FILATI, when products do not have granted essential features, have manufacturing defects or for incorrect delivery. Amounts will be returned as soon as possible, in any case within 30 days from the day L'EMPORIO CENTRO DEI FILATI learns about the exercise of the Right of Withdrawal of a customer. We will provide to refund the amount, as soon as the correctness of the terms is verified.

    If the terms are not respected, the customer could not exercise the Right of Withdrawal, the order coul not be refund, but he/she could have the products back at his/her expenses.

    If the addressee of the delivery and the person who paid for the order are not the same, the refund will be deposit by L' EMPORIO CENTRO DEI FILATI on the account of the person who paid for the order.

    10. Privacy

    Customer personal data are trated by L'EMPORIO CENTRO DEI FILATI according to the law about privacy policy, as specified in the "Privacy" section.

    11. Competent Court

    For any litigation about validity, interpretation or execution of such contract, the Tribunal of Sondrio is to be considered the competent Court.